Accepting NEW patients and qualified DIRECT BILLING in PENTICTON. (ICBC patient-pay)
Accepting new patients and direct-billing qualified*, RMT in Penticton.
== page index =======================
Clinic communications, operational flow (simplified)
This page explains the implementation of clinic policy, 'Terms & Conditions of Service' into clinical operations:
"How to book", booking options (& notifications), a note on a wait-list, managing your reserved time (appointment)
- late cancellations, " no-shows" & fee management policy. Includes patient responsibilities.
And a booking portal at bottom of page.
~~~~~~~~~~~~~~~~~~~~~~~~~~
General Business ~ see home page.
== Clinic communications ============
clinic communications: (a patient onus)
Communications: appointment management and inquiries
==Clinic Operational "flow"=============
Clinic Operations ~ operational flow (simplified):
Appointments (operations flow), fees, payment methods and managing appointments: (read)
~ Registered massage therapy operates as a private business within the Health Care Act. ~
== Clinical Practice ==================
Clinic Policy: Terms and Conditions, and how they are put into clinical practice:
There is a fair expectation of this business, that patients (including first appointment patrons) that they will respect reserved appointments, as they are limited and valuable.
It is the patient’s responsibility to manage their account information which includes keeping it up to date with the clinic, the onus is on patient’s communications with the clinic in managing appointments, understanding their insurance coverage, and ensuring that all fees are paid in a timely manner to keep their account in good standing.
In such, that you understand the conditions & terms of service through your actions: punctuality, responsibility, communication, consideration, respectability and accountability; in context of the patient-therapist relationship at this business.
== Patient Account Management =======
Managing your Account information:(read)
== Patient Booking Management =======
Booking your reserved appointment time successfully: options...
Online Booking is a multi-step process: (after login with your account)
Then you will get a pop-up message, "Your booking with John Forsyth RMT is confirmed" *
* If you do not get this pop-up message. Then you may be not booked!
* Call if you need assistance with booking. Clinic phone - # see above.
Please note, if you have booked more than one appointment in a week.
I will contact you regarding your intentions to use the two appointments.
Note: If you get a pop-up message, "John Forsyth RMT requires that you call to schedule".
Then you have an outstanding policy violation, your online booking privileges are suspended until you reconcile your account.
(see service restrictions - below)
== Patient Booking: Clinic Assisted options
Other Booking methods:
Each of the other three (3) methods of booking will also send an email and/or text confirmation message:
Unfortunately, email and or text messaging are not infallible**.
If you are offered a time & date, the offer is only valid within expiry time.
Once an appointment is accepted, you will received a " you are booked on day and at time".
Of course, if you do not respond to the offer by the expiry time. Then you are not booked.
Note: Please report if you do not receive your confirmation email shortly after booking,
or the booking information is incorrect. It could mean you are not booked properly(?)!
== Patient Booking Notifications ======
Again, these text / email systems are not infallible and this is only a courtesy ** as long as you provided a cell phone number and email address.
Remember you were asked to make note of date & time of appointment upon booking.
Typical within a short time after booking: your should receive a booking confirmation by either email or text.
Then you have booked successfully. The message contains important information for managing your appointment.
An appointment reminder message at 72-hours prior to the appointment date. *
This gives you adequate time well in advance of your appointment in case you need to cancel outside of the 48-hour cancel policy!
In addition: the booking system also has Patients CONFIRM feature their appointment via text.
** The clinic does not assume any patient responsibility for punctuality or absence!
== Patient Booking Management: wait-list
Notes on Wait-list: (pending)
I have re-activated this feature on the Booking application.
For people who request this service will be contacted and asked to provide their availability and notification requirements.
You may provide such information by using the email form on my Contact & Location page, or I may email and or phone you.
All wait-list applicant shall have access to the online schedule only, offered regular weekdays hours.
== Appointment & fee management =====
Managing your reserved appointment time: (read)
* Call me or text if you are having difficulty attending your appointment.
== Late cancellations of appointments ===
Late cancellations of appointments: (less than 48-hours.)
Within the 48-hours you must call the clinic, and communicate your reason!
== Lateness and No Shows: ============
Lateness and No Shows: (use telephone) communications required
The RMT can not make up time for your lateness. If you are just late,
call/text so you may still use your unused portion of time.
Ensure that you arrive or contact the RMT within 15-minutes of
the start of your reserved appointment time.
The clinic:
Of course, this is contingent upon your contact information (cell phone).
No Show: (definition) If late more than 15 minutes without communications is
considered a “no-show” and a no-show fee will be applied.
The onus is yours to contact asap and provide 'reason' for a missed appointment!
At the discretion of the RMT a penalty may be assessed *:
1) The patient is expected to report within a reasonable amount of time *.
There are exceptions made for special cases, where the patient contacts the Clinic
2) and provides a "reason of merit" *.
As all fees are expected to be paid within 24-hours.
Note: Again, insurance only pays for appointments you attend!
Missed appointment or late cancellation fees are your responsibility
== Management of Fees : ==============
Managing payment of fees:
== Service Restrictions ===============
A Refusal of Service policy:
~~~~~~~~~~~~~~~~~~~~~~~~~
Provincial Health Mandates - see RMT Services page.
~~~~~~~~~~~~~~~~~~~~~~~~~
== Important information: recommended
This website contains most of the information you need to know about 'clinic operations'
If you take the time to read it, it will add to your experience.
== Booking (link) conditional ============
By booking a reserved appointment time, you have accepted all the Terms & Conditions of this business.
There is a fair expectation of this reserved appointment business, that patients (including first appointment patrons) that they will respect reserved appointment times, as they are limited and valuable.
Massage Therapy is a health profession that operates under the Min. of Health as a private business.
Accepting new patients and direct-billing qualified*, RMT in Penticton.
== page index =======================
Clinic communications, operational flow (simplified)
This page explains the implementation of clinic policy, 'Terms & Conditions of Service' into clinical operations:
"How to book", booking options (& notifications), a note on a wait-list, managing your reserved time (appointment)
- late cancellations, " no-shows" & fee management policy. Includes patient responsibilities.
And a booking portal at bottom of page.
~~~~~~~~~~~~~~~~~~~~~~~~~~
General Business ~ see home page.
== Clinic communications ============
clinic communications: (a patient onus)
Communications: appointment management and inquiries
- Call if you are having difficulties with managing your appointment(s).
- I can not answer the phone (or door bell) when I am in a session with a patient.
- I do return voicemail typical within business hours (about 11AM, 2PM & 6PM); unless you provide another time to call.
- Instead, you can "text message" me; but please include your name.
- Use the email form on this page for appointment inquires.
- Do not reply to appointment notifications: I will not get your reply. Call me!
==Clinic Operational "flow"=============
Clinic Operations ~ operational flow (simplified):
Appointments (operations flow), fees, payment methods and managing appointments: (read)
~ Registered massage therapy operates as a private business within the Health Care Act. ~
- Call if you are having difficulties attending or managing your appointment(s).
- Two appointments in a week is not allowed. If you have forgotten to add message to a second booking is for someone else. Then you'll be contacted to confirm such or ask to disclose which appointment you will be attending. If you do not respond by a given time. Then appointments are in jeopardy of being cancelled.
- This Clinic's policy is that all first appointment for persons under the age of 18, must be accompanied by a parent of legal guardian. Perhaps call first *.
- All appointments include: administration, assessment, evaluation, treatment, and education and or home-care.
- First appointments should be prepared to make payment day of appointment*.
- I currently accept cash, cheque or e-Transfer only.
- "Insurance qualified for Direct Billing?" (* see the insurance information page)
- Any fees not covered by insurance - deductibles, incomplete coverage (less than 100%) - leaving a patient balance.
- If a balance is due, you will get a notification by email/text/phone [an informal invoice] (I do not issue formal invoices).
- All Balances must be paid the day of or within 24-hours (Only zero balance accounts maintain booking privileges)
- Receipts only issued if (a) there is a patient portion paid & (b) by requested. Typically, the following business day.
== Clinical Practice ==================
Clinic Policy: Terms and Conditions, and how they are put into clinical practice:
There is a fair expectation of this business, that patients (including first appointment patrons) that they will respect reserved appointments, as they are limited and valuable.
It is the patient’s responsibility to manage their account information which includes keeping it up to date with the clinic, the onus is on patient’s communications with the clinic in managing appointments, understanding their insurance coverage, and ensuring that all fees are paid in a timely manner to keep their account in good standing.
In such, that you understand the conditions & terms of service through your actions: punctuality, responsibility, communication, consideration, respectability and accountability; in context of the patient-therapist relationship at this business.
== Patient Account Management =======
Managing your Account information:(read)
- It is your responsibility to inform the clinic and update any/all account information:
- Your contact information - provide updates contact information - address, phone and email.
- Booking account should have your proper contact information.
- Medical information: changes and updates.
- Insurance information: changes and updates.
== Patient Booking Management =======
Booking your reserved appointment time successfully: options...
Online Booking is a multi-step process: (after login with your account)
- At the John Forsyth RMT services page
- click Add to visit button, a pop-up window
- click on Select button (John Forsyth RMT)
- click on Choose Date and Time button
- from calendar choose a day
- choose a time
- Click Book My Visit button,
Then you will get a pop-up message, "Your booking with John Forsyth RMT is confirmed" *
* If you do not get this pop-up message. Then you may be not booked!
* Call if you need assistance with booking. Clinic phone - # see above.
Please note, if you have booked more than one appointment in a week.
I will contact you regarding your intentions to use the two appointments.
Note: If you get a pop-up message, "John Forsyth RMT requires that you call to schedule".
Then you have an outstanding policy violation, your online booking privileges are suspended until you reconcile your account.
(see service restrictions - below)
== Patient Booking: Clinic Assisted options
Other Booking methods:
Each of the other three (3) methods of booking will also send an email and/or text confirmation message:
Unfortunately, email and or text messaging are not infallible**.
- If booked by text you will get a text from the RMT, " you are booked. [appointment date & time]".
- And if booked by phone (or in person), the RMT will repeat back to you the appointment,
- Lastly, booking my email form (from contact page),
If you are offered a time & date, the offer is only valid within expiry time.
Once an appointment is accepted, you will received a " you are booked on day and at time".
Of course, if you do not respond to the offer by the expiry time. Then you are not booked.
Note: Please report if you do not receive your confirmation email shortly after booking,
or the booking information is incorrect. It could mean you are not booked properly(?)!
== Patient Booking Notifications ======
Again, these text / email systems are not infallible and this is only a courtesy ** as long as you provided a cell phone number and email address.
Remember you were asked to make note of date & time of appointment upon booking.
Typical within a short time after booking: your should receive a booking confirmation by either email or text.
Then you have booked successfully. The message contains important information for managing your appointment.
An appointment reminder message at 72-hours prior to the appointment date. *
This gives you adequate time well in advance of your appointment in case you need to cancel outside of the 48-hour cancel policy!
In addition: the booking system also has Patients CONFIRM feature their appointment via text.
** The clinic does not assume any patient responsibility for punctuality or absence!
== Patient Booking Management: wait-list
Notes on Wait-list: (pending)
I have re-activated this feature on the Booking application.
For people who request this service will be contacted and asked to provide their availability and notification requirements.
You may provide such information by using the email form on my Contact & Location page, or I may email and or phone you.
All wait-list applicant shall have access to the online schedule only, offered regular weekdays hours.
== Appointment & fee management =====
Managing your reserved appointment time: (read)
- Managing your appointment is attending on time, the day of the appointment, or complying with the 48-hour policy.
- Greater than 48-hours prior to the appointment: you can change or cancel appointments Online .
- Please do not reply to email reminders notifications or use email. Call the clinic!
* Call me or text if you are having difficulty attending your appointment.
== Late cancellations of appointments ===
Late cancellations of appointments: (less than 48-hours.)
Within the 48-hours you must call the clinic, and communicate your reason!
- Less than 48-hour cancellation policy, your communications are required *.
- If the appointment can be filled by another. Then no charge.
However, if a late cancellations that can not be filled.
Then you will be charged a late-cancel fee.
- Note: insurance only pays for appointments you attend. (You are responsible for all fees).
- It is the Clinic's policy, "the "onus" is the patient's to communicate as soon as possible".
- There are exceptions made for special cases, aka reasons of merit, but that requires your communication *.
- * Note - at the discretion of the RMT a penalty may be assessed.
== Lateness and No Shows: ============
Lateness and No Shows: (use telephone) communications required
The RMT can not make up time for your lateness. If you are just late,
call/text so you may still use your unused portion of time.
Ensure that you arrive or contact the RMT within 15-minutes of
the start of your reserved appointment time.
The clinic:
- At five (5) minutes late, the Clinic will text you!
- Then the Clinic will call or text you.
Of course, this is contingent upon your contact information (cell phone).
No Show: (definition) If late more than 15 minutes without communications is
considered a “no-show” and a no-show fee will be applied.
The onus is yours to contact asap and provide 'reason' for a missed appointment!
At the discretion of the RMT a penalty may be assessed *:
1) The patient is expected to report within a reasonable amount of time *.
There are exceptions made for special cases, where the patient contacts the Clinic
2) and provides a "reason of merit" *.
As all fees are expected to be paid within 24-hours.
Note: Again, insurance only pays for appointments you attend!
Missed appointment or late cancellation fees are your responsibility
== Management of Fees : ==============
Managing payment of fees:
- I currently only accept cash, cheque or e-Transfer only.
- Note: insurance only pays for appointments you attend!
- All fee's should be paid upon service rendered or
- over due accounts may be subject to interest, penalties, collection, and restrictions *.
- * outstanding balances may result in account restrictions, loss of online booking privileges, prepay options for delinquent accounts, and loss of service.
== Service Restrictions ===============
A Refusal of Service policy:
- certain medical conditions (including medications) that contra-indicate treatment.
- Patient discharge treatment condition resolved and or referral to another modality that is in the patient's best interest.
- disregarding the Terms & Conditions of Service, includes "policy violations" *, noting the following:
- non-zero balances (require reconciliation in 24-hours) *.
- non-communicative patients (late-cancels & no-shows) *.
- dis-respectfulness.
- Permanent loss of service for serious violations of Health Care and Insurance Regulations.
~~~~~~~~~~~~~~~~~~~~~~~~~
Provincial Health Mandates - see RMT Services page.
~~~~~~~~~~~~~~~~~~~~~~~~~
== Important information: recommended
This website contains most of the information you need to know about 'clinic operations'
If you take the time to read it, it will add to your experience.
- Terms of Service & First Appointment page; and,
- Appointments, Fees & Policy; Contact & Location, and
- Insurance pages.
- email booking confirmation notice (read)
== Booking (link) conditional ============
By booking a reserved appointment time, you have accepted all the Terms & Conditions of this business.
There is a fair expectation of this reserved appointment business, that patients (including first appointment patrons) that they will respect reserved appointment times, as they are limited and valuable.
Massage Therapy is a health profession that operates under the Min. of Health as a private business.
John Forsyth RMT © from 2022. All rights reserved.
John Forsyth RMT © from 2022. All rights reserved.