This page contains important information on clinic operations, policy and new patient information. Please read. And booking portal.
Quick appointments, new patients and insurance claims welcome for qualified applicants*.
Most Insurance Providers accepted: see insurance information page for more details.
~~~~~~~~~~~~~~~~~~~~~~~~~~
General Business hours 10:00 AM to 6:30 PM weekdays.
Appointments*: Book your reversed time.
Online booking: appointments from 11:45 openings to close.
Check online for appointment availability changes before or on date.
And a limited additional appointments not seen online available by phone only.
Call if you need assistance with booking.
Vacations booked: Dec. 25 to 29th.
This website contains most of the information you need to know about 'clinic operations'
If your take the time to read it, it will add to your experience.
Important information: Appointments, Fee & Policy and Contact & Location pages ...,
and if applicable the Insurance page.
~BOOKING links at bottom of page~
~~~~~~~~~~~~~~~~~~~~~~~~~~
Appointments, Fees, payment methods and changing appointments: (read)
Registered massage therapy operates as a private business within the Health Care Act.
~ Operations and standardized industry clinical policy below~
-------------------------------------------------------------------
Clinical policy – terms and conditions of service: (read)
All regulations of BC Health Care Act and BC Min of Health Mandates, (Regulatory) College of Massage Therapy and other Acts apply.
All appointments and fees are solely patient’s responsibility as a condition of service.
* The clinic does not assume any patient responsibility for punctuality.
Your appointment is a reserved time period.
It is your responsibility to remember your appointments and arrive on time,
or otherwise provide adequate notice if unable to attend*. So, someone else can use that time.
Communications are paramount. (Telephone or text only)
Upon booking your appointment, make note of date & time.
An appointment confirmation if email provided.
Unfortunately, email and or text messaging are not infallible**.
Please report if you do not receive your confirmation email or text at time of booking.
If first appointment: then please read confirmation message reminder message.
Important to note the limitations of the 'appointment' reminder messages:
* Notifications by email or text *
The appointment system may provide a 72-hour notification before appointment.
This is only as a "courtesy"*, as email and or text messaging is not infallible.
Text and email reminders are outgoing messages only.
Please do not respond to them.
Call me if you are having difficulty attending your appointment.
Changing, re-booking and cancelling appointments:
You can change or cancel appointments online up to 48-hours prior to the appointment.
Within the 48-hours you must call the clinic, and communicate your reason.
Note late cancellation policy - at RMT's discretion.
Lateness and No Shows: (telephone) communications required
The RMT can not make up time for lateness. If you are just late,
call so you may still use your unused portion of time.
Ensure that you arrive or contact the RMT within 15-minutes.
I may text you if you are five (5) minutes late. If no reply and
you have not arrived within 15 minutes. Then I may call/text you.
If late more than 15 minutes without communications is
considered a “no-show” and a no-show fee will be applied.
It is your responsibility to provide 'reason' for a missed appointment.
Insurance Benefits will not pay for missed appointments.
You are responsible for all fees.
~~~~~~~~~~~~~~~~~~~~~~~~~~
All / New patients notice (read)
~ This notification is provided by email, if an email provided during booking. ~
Massage therapy appointments includes: administration, assessment, evaluation, treatment, and education and or home-care.
1) First appointments: Patient-pay at appointment.
Cash, cheque or etransfer accepted. A receipt will be issue once payment made.
Currently, no debit or credit card services.
2) Insurance qualification: bring card(s)
Bring your insurance benefit card(s), provide information and sign consent form(s).
* At the discretion of the RMT. Sign the required insurance consent form.
3) The building hours: security door and intake forms
~~~~~~~~~~~~~~~~~~~~~~~~~~
Important information - see pages: contact..., and insurance pages. Worth the moments read before first appointments...
~~~~~~~~~~~~~~~~~~~~~~~~~~
Quick appointments, new patients and insurance claims welcome for qualified applicants*.
Most Insurance Providers accepted: see insurance information page for more details.
~~~~~~~~~~~~~~~~~~~~~~~~~~
General Business hours 10:00 AM to 6:30 PM weekdays.
Appointments*: Book your reversed time.
Online booking: appointments from 11:45 openings to close.
Check online for appointment availability changes before or on date.
And a limited additional appointments not seen online available by phone only.
Call if you need assistance with booking.
Vacations booked: Dec. 25 to 29th.
This website contains most of the information you need to know about 'clinic operations'
If your take the time to read it, it will add to your experience.
Important information: Appointments, Fee & Policy and Contact & Location pages ...,
and if applicable the Insurance page.
~BOOKING links at bottom of page~
~~~~~~~~~~~~~~~~~~~~~~~~~~
Appointments, Fees, payment methods and changing appointments: (read)
Registered massage therapy operates as a private business within the Health Care Act.
~ Operations and standardized industry clinical policy below~
- Call if you are having difficulties attending or managing your appointment(s).
- massage treatment duration and techniques offer see RMT Services page.
- Please add an appointment message, if booking is for someone else.
- In accordance with Regulations, mature minors may book massage appointments.
- All appointments include: administration, assessment, evaluation, treatment, and education and or home-care.
- First appointments (see below for more details) should be prepared to make payment day of appointment*.
- I currently accept cash, cheque or e-Transfer only.
- "Insurance Qualified?" * see insurance information page
- Fees such as deductibles, and insurances coverage (equal to or less than 100%) leaving patient balance owing.
- If a balance is due, you will get a notification by email/text/phone.
- Balances must be paid as soon as possible. (Only zero balance accounts maintain booking privileges)
- I do not issue invoices. Mandated to protect 'registration number',
-------------------------------------------------------------------
Clinical policy – terms and conditions of service: (read)
All regulations of BC Health Care Act and BC Min of Health Mandates, (Regulatory) College of Massage Therapy and other Acts apply.
All appointments and fees are solely patient’s responsibility as a condition of service.
* The clinic does not assume any patient responsibility for punctuality.
Your appointment is a reserved time period.
It is your responsibility to remember your appointments and arrive on time,
or otherwise provide adequate notice if unable to attend*. So, someone else can use that time.
Communications are paramount. (Telephone or text only)
Upon booking your appointment, make note of date & time.
An appointment confirmation if email provided.
Unfortunately, email and or text messaging are not infallible**.
Please report if you do not receive your confirmation email or text at time of booking.
If first appointment: then please read confirmation message reminder message.
Important to note the limitations of the 'appointment' reminder messages:
* Notifications by email or text *
The appointment system may provide a 72-hour notification before appointment.
This is only as a "courtesy"*, as email and or text messaging is not infallible.
Text and email reminders are outgoing messages only.
Please do not respond to them.
Call me if you are having difficulty attending your appointment.
Changing, re-booking and cancelling appointments:
You can change or cancel appointments online up to 48-hours prior to the appointment.
Within the 48-hours you must call the clinic, and communicate your reason.
Note late cancellation policy - at RMT's discretion.
- Less than 48-hour cancellation policy, communications required *.
- * If a late cancellation can not be filled. Then you will be charged the full appointment fee.
- Insurance Benefits will not pay for missed appointments. You are responsible for all fees.
- No show policy in place, communications required *.
Lateness and No Shows: (telephone) communications required
The RMT can not make up time for lateness. If you are just late,
call so you may still use your unused portion of time.
Ensure that you arrive or contact the RMT within 15-minutes.
I may text you if you are five (5) minutes late. If no reply and
you have not arrived within 15 minutes. Then I may call/text you.
If late more than 15 minutes without communications is
considered a “no-show” and a no-show fee will be applied.
It is your responsibility to provide 'reason' for a missed appointment.
Insurance Benefits will not pay for missed appointments.
You are responsible for all fees.
~~~~~~~~~~~~~~~~~~~~~~~~~~
All / New patients notice (read)
~ This notification is provided by email, if an email provided during booking. ~
Massage therapy appointments includes: administration, assessment, evaluation, treatment, and education and or home-care.
1) First appointments: Patient-pay at appointment.
Cash, cheque or etransfer accepted. A receipt will be issue once payment made.
Currently, no debit or credit card services.
2) Insurance qualification: bring card(s)
Bring your insurance benefit card(s), provide information and sign consent form(s).
* At the discretion of the RMT. Sign the required insurance consent form.
3) The building hours: security door and intake forms
- Please arrive only 10 minutes before your appointment, to complete intake forms.
- If the door is locked, you will need to ring doorbell, just to the right edge of sign and left of door.
- Proceed quietly to upstairs and find a seat in the shared voice-hushed area common waiting room.
- There is a door knob sign - "welcome please knock" vs "please do not disturb"
- If you are new patient, some intake forms are required before massage therapy can commence.
- intake form - medical history which we will discuss your treatment goals with your RMT and provide informed consent for treatment.
~~~~~~~~~~~~~~~~~~~~~~~~~~
Important information - see pages: contact..., and insurance pages. Worth the moments read before first appointments...
~~~~~~~~~~~~~~~~~~~~~~~~~~
John Forsyth RMT © 2022. All rights reversed.
John Forsyth RMT © 2022. All rights reversed.
